questions about our company, products/services, policies, and more
Terms, Conditions and Disclosures
Welcome to our T&C page, where you can find answers to the most commonly asked
Arbitration Provisions
Concierge Membership
Product Policies and Knowledge
Promotions
Returns and Exchanges
Shipping
Privacy Policy
1. Arbitration Provisions
Informal Dispute Resolution
Prior to resorting to formal legal proceedings, we endeavor to resolve disputes amicably. It is mutually agreed that before escalating any dispute or claim to arbitration, both parties will engage in a sincere attempt to resolve it informally. This involves at least one telephone or videoconference discussion between you and us. To initiate this informal resolution process, you are required to notify us in writing at El Rodeo Western Boutique, 2295 S Military Trl, West Palm Beach, FL 33415, Attn: Legal Department. In your notification, specify the nature of the dispute, the basis of your claims, the sought-after resolution (including any monetary aspects), and provide detailed information for a comprehensive understanding of the issue. Within sixty (60) days of receiving this notice, both parties commit to making genuine efforts to resolve the dispute, including personal participation in a telephone call or videoconference.
Any agreement resulting from this informal discussion shall remain confidential. You may have legal representation during this call if desired. Failure to resolve the dispute within the stipulated sixty (60) days (extendable by mutual agreement) may lead to the commencement of arbitration as per the outlined procedure. Completion of this informal dispute resolution process is a prerequisite for initiating arbitration. Both parties agree to suspend any relevant statute of limitations and filing fee deadlines during this informal resolution period, provided you adhere to the Terms. A competent court holds the authority to enforce this prerequisite to arbitration, including potentially halting the arbitration demand. Any claim related to this Website, including product purchases, must be initiated within one (1) year of the claim's occurrence.
Arbitration Agreement & Waiver of Rights
You and we agree to settle any disputes, claims, or counterclaims through binding and final arbitration, as per the Consumer Arbitration Rules of the American Arbitration Association (AAA). This means we won't resolve matters in court. This arbitration agreement applies to any claims you haven't already filed in court before agreeing to these terms. You can access the AAA Rules at www.adr.org or by calling 1-800-778-7879. Both parties waive the right to a jury trial.
A single arbitrator will handle the arbitration, and their decision is final and enforceable in any competent court. The arbitration process must remain confidential, with no details disclosed outside the proceedings unless required by law or allowed by state law. The Federal Arbitration Act and related laws govern these terms. The arbitrator has the exclusive authority to interpret and enforce these terms, including any disputes about their validity.
To start an arbitration, send a signed letter describing your claim to El Rodeo Western Boutique, 2295 S Military Trl, West Palm Beach, FL 33415, Attn: Legal Department, at least ten days before starting arbitration. Offers to settle can be made in writing more than ten days before arbitration, following California Code of Civil Procedure section 998.
If you prove arbitration costs are too high compared to litigation, we'll cover enough administrative and arbitrator fees to prevent excessive costs. The arbitrator can decide how to split these costs at the end. This agreement doesn't stop either party from seeking action from government agencies or taking qualifying claims to small claims court. Requests for provisional relief can also be made in court without waiving the arbitration rights.
Neither party can act as a class representative or join a class action in arbitration. Claims must be brought individually, and the arbitrator can only address your or our claims without joining others. The arbitrator can award the same damages or relief available in court, excluding public injunctions, which can only be awarded by a court.
Mass Arbitration Process
If 25 or more similar claims are filed against El Rodeo Western Boutique by the same or coordinated counsel, your claim resolution may be delayed. Initially, 20 claims will proceed to arbitration, split equally between selections by claimants and El Rodeo Western Boutique. Remaining claims will wait for their turn, with no AAA fees until they proceed. If unresolved, parties will mediate with a retired judge, with El Rodeo Western Boutique covering the mediator's fee. If mediation fails, 40 more claims proceed, selected similarly. This continues, with up to 100 claims at a time, until resolved.
At any point, parties may enter global mediation if requested. Statutes of limitations and filing deadlines pause during this mass process. A court can enforce these mass arbitration rules. If unenforceable, both parties will work with a Process Arbitrator to find efficient solutions. Parties can also work with the AAA to reduce arbitration fees.
If any part of this Section is invalid, the rest remains effective. Waivers must be in writing and don’t affect other terms. This Section survives the end of your relationship with us.
2. Concierge Membership
3. Product Policies and Knowledge
Product Availability
Product availability on our websites is not guaranteed. If an item is unavailable when your order is processed, we will inform you via email. To confirm availability, please contact us.
All products, services, features, and content offered on or through our services, including prices and availability, are subject to change or discontinuation at any time at our discretion without prior notice. Receiving an email order confirmation does not signify acceptance of the order or a sale offer. We reserve the right to limit the quantity of any item in an order and to decline service to any customer for reasons not prohibited by law, without advance notice.
Cancellations and Modifications
If you need to modify your order, please reach out to customer service promptly. Orders are typically final once placed, so you may need to return items post-delivery if changes are necessary. (Follow our returns policy)
In case an item is no longer available after your order is placed, you will either not be charged for that item or receive a credit for it.
Product Information, Pricing, and Inaccuracies
The prices shown on our websites may vary from those in store and can differ between different location. All prices listed on the websites are in U.S. dollars, unless stated otherwise.
For items on sale, the original price will be displayed with a strikethrough, and the sale price will be shown next to it.
Clearance items will be marked accordingly, potentially using a third-party content delivery application, next to the product details. Once items are marked for clearance, their prices will not be reverted to their original prices or increased. Occasionally, sales prices and discounts may be combined.
Clearance items are considered final sale, and as such, specific guidelines govern such transactions. Returns of these products are not permitted. Should an issue arise where the product requires a size exchange and the desired size is unavailable, the customer will receive store credit following the return and inspection of the item. This credit must be utilized within 45 days. It is imperative to adhere to the Exchange policy outlined in the returns and exchanges section to determine eligibility for any potential exchanges.
While we strive to accurately represent product colors, the colors you see may vary depending on your monitor's settings. Periodically, there may be errors, inaccuracies, or omissions in product descriptions, pricing, or availability information on our websites. We reserve the right to rectify any errors, inaccuracies, or omissions and update information without prior notice, even after you have placed an order. If you wish to cancel or return your order due to corrected pricing or information, please contact us promptly, and we will assist you accordingly.
Additional Terms
Certain Services come with extra terms and conditions ("Additional Terms"). If a Service has Additional Terms, we will provide them for you to review when you use that Service. Your use of the Service indicates your acceptance of the Additional Terms. Please note that if you buy our products through third-party retailers or marketplaces, different terms will apply to those purchases, and you will need to adhere to those terms.
4. Promotions
Buy $600 or More and get a $60 Boucher on your next purchase
*This promotion is valid just one time per account.
To qualify for the boucher the purchase proof has to be submitted no longer than 72 hours from purchased time.
The $60 boucher is valid only for 60 days from us providing it to you. This promotion can not be combined with any other promotion.
Please note: This promotion cannot be combined with any other offers. We reserve the right to change or discontinue this promotion at any time without prior notice. Don’t miss out—shop now and enjoy your savings!
Give $20, Get $20 by refering a new shopper
*This promotion is valid up to five times per account.
To qualify the new shopper information has to be submitted, with the information of the email and first name of an existing customer.
The minimum purchase $200 each member.
The purchase of the referred (New) customer has to be in file in 30 days after submitting the referral to have this promo valid.
The $20 boucher code will be provided and will be valid for the next purchase of the referrer and the referral.
The $20 boucher is valid only for 45 days. This promotion can not be combined with any other promotion.
*Referrer - in order to receive your credit you must email us or call us to manaully send you your boucher. It must meet that the person you reffered has to have made a purchas within the 30 day peroid to receive it.
Buy a pair of boots and get a FREE "Boot Jack or Boot Hook"
This promotion can not be combined with any other promo except for the $199+ FREE shipping promo and can be used up to two times per account.
To redeem this promotion all you have to do is place your purchase. Without any other promotion and upload the invoice into the form we will process your order with the boots.
Sometimes due to the location where the boot is shipped from you may receive your boot jack or boot hook separate from your boot.
The invoice submission has to be made immediately after the purchase is made in order to qualify for the promo.
Buy a pair of EXOTIC BOOTS and get a FREE "Care kit" for them
This promotion can not be combined with any other promo except for the $199+ FREE shipping promo and can be used up to one time per account.
To redeem this promotion all you have to do is place your purchase. Without any other promotion and upload the invoice into the form we will process your order with the boots.
Sometimes due to the location where the boot is shipped from you may receive your "Care Kit" separate from your boot.
The invoice submission has to be made immediately after the purchase is made in order to qualify for the promo.
5. Returns and Exchanges
Exchange, Return, and Disclaimer Policy
Welcome to our website. We strive to provide you with genuine, high-quality exotic and bovine leather footwear. To ensure a transparent and smooth shopping experience, please review our policy on exchanges, returns, and disclaimers.
Returns and Refunds Policy
1. Manufacturer's Defect:
* Refunds are issued only for manufacturer's defects. The item must be unused, with no signs of wear, and all original tags, fillers, and packaging must be intact.
2. Conditions for Refunds:
* The item must show no signs of use, including all tags and fillers remaining in place.
* The item must not have been shipped out.
* Proof of purchase (receipt or order number) is required for all returns and exchanges.
3. Inspection Upon Delivery:
* Inspect your product upon delivery and report any issues immediately. Claims for defects must be made within 3 business days of receipt.
4. Non-Refundable Items:
* Custom-made or personalized items are non-refundable unless defective.
Exchange Policy
1. Eligibility for Exchange:
* The item must be in its original packaging, with all tags and stickers attached, and show no signs of use.
* The exchanged item can be any other item of equal value.
* Exchanges must be requested within 15 days from the delivery date.
2. Shipping for Exchanges:
* We cover the shipping cost for exchanges and provide a shipping label if the request is made within 10 business days of delivery.
3. Limited Exchanges:
* Each customer is allowed one exchange per item.
4. Condition of Returned Items:
* Items must be returned in the condition they were received, with no signs of wear, alterations, or damage.
Important Disclaimers
1. Leather Characteristics:
* Our leather products may have natural marks or scars. These are not defects but unique qualities that show the leather's authenticity and natural origin.
2. Color Variations:
* The color of our products may vary from batch to batch due to natural leather variations and the dyeing process. These differences add to the uniqueness of each piece.
Care Instructions:
* Follow our care instructions to maintain the leather's quality and appearance.
4. Allergies and Sensitivities:
* Be aware of potential allergies or sensitivities to leather or other materials used in our products.
5. Sustainability and Sourcing:
* We are committed to responsible practices and ensure our leather is sourced sustainably and ethically.
Thank you for choosing our authentic leather footwear. If you have any questions or need further assistance, please contact our customer service team.
Store:
(561) 641-3353
(561) 966-0995
WhatsApp or Text:
(561) 646-9800
Chat with us
Representatives available:
MON-FRI: 11am - 5pm EST
6. Shipping
For online orders, shipments are facilitated through Federal Express. Following the transfer of your order to the shipping carrier, the specifics of delivery, including timing and location, are beyond our control.
For additional details regarding our shipping policies. click here
7. Privacy Policy
Welcome to El Rodeo Western Boutique, where our passion for Western fashion shines through. We value your privacy and want you to understand how we handle your information. Our privacy policy is designed to safeguard your personal details while you shop with us.
Information We Collect
We gather specific data when you interact with our website. This includes your name, contact details, and payment information when you make a purchase. We also collect browsing information to enhance your shopping experience and provide personalized recommendations.
How We Use Your Information
Your information helps us process orders, manage your account, and communicate with you effectively. It also enables us to improve our services by understanding your preferences and customizing your experience.
Sharing Your Data
We prioritize your security by implementing robust measures to protect your data. Our systems are regularly updated to prevent unauthorized access and ensure the safe handling of your information.
Your Choices
You have control over your personal information. You can update your details or choose not to receive promotional communications from us at any time.
User Content
These Terms govern how you share content with us, including through our Customer Ratings and Review service (CRR Service). By submitting content, you confirm you own the rights, have waived moral rights, the content is accurate, you're at least 13, and you're not violating any laws.
You agree not to submit content that is false, infringes rights, breaks laws, is offensive, or includes viruses. You won't use our services for illegal activities, spam, stalking, impersonation, or circumventing security measures.
By submitting content, you give us a perpetual, royalty-free license to use, modify, and distribute it globally. We may use or remove your content at our discretion. Submissions are not confidential, and your email may be used to update you about your review status and other purposes.
Contact Us
If you have questions or need further assistance, feel free to reach out. We are here to help and ensure your shopping experience at El Rodeo Western Boutique is both enjoyable and secure.
Thank you for trusting us with your Western fashion needs.