Exchange, Return, and Disclaimer Policy

Welcome to our website. We strive to provide you with genuine, high-quality exotic and bovine leather footwear. To ensure a transparent and smooth shopping experience, please review our policy on exchanges, returns, and disclaimers.

Returns and Refunds Policy

 1. Manufacturer's Defect:
    
    * Refunds are issued only for manufacturer's defects. The item must be unused, with no signs of wear, and all original tags, fillers, and packaging must be intact.

 2. Conditions for Refunds:
    
    * The item must show no signs of use, including all tags and fillers remaining in place.
    * The item must not have been shipped out.
    * Proof of purchase (receipt or order number) is required for all returns and exchanges.

 3. Inspection Upon Delivery:
    
    * Inspect your product upon delivery and report any issues immediately. Claims for defects must be made within 3 business days of receipt.

 4. Non-Refundable Items:
    
    * Custom-made or personalized items are non-refundable unless defective.

Exchange Policy

 1. Eligibility for Exchange:
    
    * The item must be in its original packaging, with all tags and stickers attached, and show no signs of use.
    * The exchanged item can be any other item of equal value.
    * Exchanges must be requested within 15 days from the delivery date.

 2. Shipping for Exchanges:
    
    * We cover the shipping cost for exchanges and provide a shipping label if the request is made within 10 business days of delivery.

 3. Limited Exchanges:
    
    * Each customer is allowed one exchange per item.

 4. Condition of Returned Items:
    
    * Items must be returned in the condition they were received, with no signs of wear, alterations, or damage.

Important Disclaimers

 1. Leather Characteristics:
    
    * Our leather products may have natural marks or scars. These are not defects but unique qualities that show the leather's authenticity and natural origin.

 2. Color Variations:
    
    * The color of our products may vary from batch to batch due to natural leather variations and the dyeing process. These differences add to the uniqueness of each piece.

 3. Care Instructions:
    
    * Follow our care instructions to maintain the leather's quality and appearance.

 4. Allergies and Sensitivities:
    
    * Be aware of potential allergies or sensitivities to leather or other materials used in our products.

 5. Sustainability and Sourcing:
    
    * We are committed to responsible practices and ensure our leather is sourced sustainably and ethically.

Thank you for choosing our authentic leather footwear. If you have any questions or need further assistance, please contact our customer service team.